Whitewaterlife.com stands behind all of our products with a full exchange within 30 days of purchase for any manufacturing malfunctions or failures. All other returns within 30 days are eligible for a full refund with proof of purchase. Returns after 30 days will be issued a credit upon your merchandise being received and the credit will be applied towards a new purchase. Merchandise must be purchased at whitewaterlife.com to qualify for returns. All returns are accepted within 90 days of purchase, with refunds only eligible within 30 days of purchase. In order to receive a refund you must have proof of original purchase. After 90 days no returns will be accepted.
All purchases within 30 days at whitewaterlife.com wanted to return for a full refund, please call our customer service number 1-631-513-0287 or email firstname.lastname@example.org. When we receive your returned item(s) we will refund the original method of payment. Please allow 7-10 days from receipt of your goods for credit card refunds to appear on your statement.
Sending Us A Return
Upon contacting customer service and receiving a return authorization form, you will need to fill out the form with all the details from your purchase. You will then print the form. This form will provide us with all the details we needed to process your return. Place this form in the box with the items you are returning. Please save your tracking number as whitewaterlife.com is not responsible for items until they are confirmed delivered to our provided address. ‘
No Order Number?
If by chance you don’t have your order number or received items as a gift, please contact our Customer Service department at 631-513-0287 between 9:00 am to 5:00 pm EST, so we can help in obtaining the necessary information. This information can also be obtained by going to whitewaterlife.com and logging into your account, then go into your order history.