In order to proceed with the return process please enter your information into our order lookup form below. You will then select the items you would like to return for refund/exchange and the reason for the return. We will review your request and email you instructions on how to move forward. Please wait for the email instructions with your RA information, this will ensure your returns are correctly processed. It may take up to 24 business hours for the request to be approved. Returns that are sent without a return authorization number or copy of the emailed instructions may be delayed.
Returns are accepted within the below time periods only if they are in new condition with tags still attached. If products do not have tags attached and have been worn they will not be accepted for any type of return. Please note shipping costs are nonrefundable.
Refunds are available within 30 days.
Exchanges are available within 90 days.
Refund for store credit available within 90 days.
White Water Life is not responsible for return shipping. Please keep your return tracking information until your package has been delivered to our returns address. We are not responsible for any return packages lost in transit.